Terms & Conditions

Last Updated: May 2026

Welcome to Bestcold USA. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, please do not use this website.

1. Website Use

Bestcold USA operates this website. The terms “we,” “our,” and “us” refer to Bestcold USA.

By using this website, you confirm that:

• You are at least 18 years old
• You will use this website only for lawful purposes
• You will not misuse, copy, or interfere with website operations

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We strive to ensure all product descriptions, specifications, pricing, and images are accurate. However:

• Product specifications may change without notice
• Colors and appearances may vary slightly
• Availability is not guaranteed

Bestcold USA reserves the right to modify or discontinue products at any time without prior notice.

3. Orders & Payment

All orders are subject to acceptance and availability.

By placing an order, you agree that:

• All information provided is accurate
• Payment information is valid
• You are authorized to use the payment method submitted

We reserve the right to:

• Cancel suspicious or fraudulent orders
• Refuse bulk or reseller purchases without authorization
• Correct pricing or listing errors

4. Wholesale & Commercial Orders

Bestcold USA primarily serves wholesalers, contractors, distributors, and commercial buyers.

For large-volume purchases:

• Final pricing may vary based on quantity and shipping destination
• Custom orders may require production lead times
• Deposits may be required for special production orders

All commercial quotations remain valid for the period specified in the quotation document.

5. Shipping & Delivery

Shipping times shown on the website are estimates only.

Bestcold USA is not responsible for delays caused by:

• Freight carriers
• Customs clearance
• Weather conditions
• Supply chain disruptions
• Incorrect delivery information provided by customers

The risk of loss transfers to the customer once the products are delivered to the shipping carrier.

6. Warranty Disclaimer

Warranty coverage is subject to the official Bestcold Warranty Policy.

Unless otherwise stated:

• Licensed HVAC professionals must install products
• Improper installation voids warranty coverage
• Warranty does not cover misuse, unauthorized modification, or improper maintenance

Customers are responsible for following all installation and operating instructions.

7. Returns & Refunds

Returns must be approved in advance by Bestcold USA.

We reserve the right to:

• Reject unauthorized returns
• Charge restocking fees
• Refuse returns on custom or special-order products

Returned items must:

• Be unused
• Be in original packaging
• Include proof of purchase

Shipping fees are non-refundable unless otherwise agreed.

8. Intellectual Property

All content on this website, including:

• Logos
• Product images
• Text
• Graphics
• Documents
• Website design

is the property of Bestcold USA and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

Bestcold USA shall not be liable for:

• Indirect damages
• Lost profits
• Business interruption
• Installation costs
• Labor expenses
• Delayed project losses

Our total liability shall not exceed the amount paid for the purchased product.

10. Third-Party Links

This website may contain links to third-party websites. Bestcold USA is not responsible for the content, policies, or practices of external websites.

11. Privacy

Our Privacy Policy also governs your use of this website.

We may collect:

• Contact information
• Order information
• Website usage data

to improve customer service and website functionality.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the United States and the State in which Bestcold USA operates.

Any disputes arising from website use or product purchases shall be resolved in the appropriate courts within the applicable jurisdiction.

13. Changes to Terms

Bestcold USA reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of this website constitutes acceptance of the updated terms.