Last Updated: May 2026
Welcome to Bestcold USA. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with these terms, please do not use this website.
This website is operated by Bestcold USA. The terms “we,” “our,” and “us” refer to Bestcold USA.
By using this website, you confirm that:
We reserve the right to refuse service to anyone for any reason at any time.
We strive to ensure all product descriptions, specifications, pricing, and images are accurate. However:
Bestcold USA reserves the right to modify or discontinue products at any time without prior notice.
All orders are subject to acceptance and availability.
By placing an order, you agree that:
We reserve the right to:
Bestcold USA primarily serves wholesalers, contractors, distributors, and commercial buyers.
For large-volume purchases:
All commercial quotations remain valid for the period specified in the quotation document.
Shipping times shown on the website are estimates only.
Bestcold USA is not responsible for delays caused by:
Risk of loss transfers to the customer once products are delivered to the shipping carrier.
Warranty coverage is subject to the official Bestcold Warranty Policy.
Unless otherwise stated:
Customers are responsible for following all installation and operating instructions.
Returns must be approved in advance by Bestcold USA.
We reserve the right to:
Returned items must:
Shipping fees are non-refundable unless otherwise agreed.
All content on this website, including:
is the property of Bestcold USA and may not be copied, reproduced, or distributed without written permission.
Bestcold USA shall not be liable for:
Our total liability shall not exceed the amount paid for the purchased product.
This website may contain links to third-party websites. Bestcold USA is not responsible for the content, policies, or practices of external websites.
Our Privacy Policy also governs your use of this website.
We may collect:
to improve customer service and website functionality.
These Terms & Conditions shall be governed by and interpreted under the laws of the United States and the State in which Bestcold USA operates.
Any disputes arising from website use or product purchases shall be resolved in the appropriate courts within the applicable jurisdiction.
Bestcold USA reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of this website constitutes acceptance of the updated terms.
Yes. All Bestcold residential and commercial HVAC units—including our ductless mini splits, VRF systems, and PTAC units—are fully **AHRI Certified** for energy efficiency and **UL or ETL Listed** for electrical safety compliance in the United States and Canada. Our products meet or exceed the performance benchmarks required by regional building codes and US federal energy standards (including SEER2 ratings).
Bestcold offers an industry-leading warranty program designed specifically for licensed HVAC professionals:
* **10-Year Limited Warranty** on the Compressor.
* **5-Year Limited Warranty** on functional parts.
* *Note*: To validate the warranty, a licensed HVAC contractor must install the system, and the
installation must be registered via our online Warranty Registration Form within 60 days of purchase.
Bestcold utilizes a robust hybrid supply chain to guarantee stable delivery:
* **US Inventory**: Fast-moving models, accessories, and spare parts are stocked in our partnered US warehouses, shipping within 24–48 hours with a delivery timeline of **3–5 business days** across the mainland United States.
* **Factory-Direct Bulk Sourcing**: Large-scale OEM/ODM project orders are shipped directly from our manufacturing base in Zhuhai, China, with average production lead times of 25–35 days plus ocean transit.
Yes. We provide complete lifecycle technical support for licensed installers. In the event of system troubleshooting, our team delivers remote diagnostics, including **wiring diagram reviews, error code analysis, and installation checklists** within 24 business hours. If replacement parts are required (such as compressors, mainboards, sensors, or fan motors), they are dispatched promptly from our US spare parts inventory
Authorized distributors and licensed contractors can request wholesale pricing by clicking our **"GET A QUOTE"** button or emailing us directly at **cassie.chen@zhmoyutech.com** with your company details,
licensing info, and estimated order volume. Our B2B project team will provide a tailored volume quote within 1 business day
